Running campaigns on Tebtalks can sometimes present challenges. This section provides solutions to common issues and answers frequently asked questions (FAQs) to help you troubleshoot any difficulties you may encounter while using the advertising tool.

11.1. Common Issues and Solutions

Here are some common issues you may face and how to resolve them:

1. My Ad is Not Showing Up

Possible Causes:

• Approval Pending: Ads go through an approval process, and if your ad is still in the review queue, it won’t be displayed.
• Budget Exhausted: If your daily or lifetime budget has been spent, your ad will stop running.
• Targeting Restrictions: Sometimes, your audience selection may be too narrow, which can limit ad display.

Solutions:

• Check the Approval Status of your ad in Tebtalks Ads Manager to ensure it has been approved.
• Review your budget allocation to see if the campaign has reached its limit. If so, adjust the budget to ensure it runs smoothly.
• Consider expanding your targeting parameters (e.g., adding more locations or interests) to increase your audience size and improve ad delivery.

2. My Campaign is Not Reaching Its Full Potential Reach

Possible Causes:

• Overly Narrow Targeting: Narrow audience selection (e.g., targeting only a small geographic region or specific demographics) can limit your reach.
• Low Budget Allocation: A limited budget may restrict the number of impressions your ad can generate.
• Ad Frequency: If the ad is shown too frequently to the same users, it could result in diminishing returns.

Solutions:

• Expand Your Target Audience: Consider broadening your geographic or demographic targeting to increase reach.
• Increase Your Budget: Increase the daily or lifetime budget to allow more impressions and a wider reach.
• Optimize Frequency: Review your frequency settings and avoid showing the ad too often to the same users, which could cause ad fatigue.

3. My Ad Doesn’t Have Enough Engagement (Clicks, Shares, etc.)

Possible Causes:

• Unclear or Weak Call-to-Action (CTA): If your ad lacks a strong CTA, users may not be motivated to take action.
• Unattractive Creative: Ads with low-quality images or videos can fail to capture attention.
• Poor Targeting: If your targeting is too broad or irrelevant, your audience might not engage with your ad.

Solutions:

• Revise the CTA: Make sure your CTA is clear, compelling, and relevant to your ad’s goal (e.g., "Shop Now," "Learn More").
• Improve Visuals: Use high-quality images and videos that are relevant to your audience.
• Refine Targeting: Use more specific targeting to reach an audience that is more likely to engage with your ad.

4. My Campaign’s Spend is Higher Than Expected

Possible Causes:

• Automatic Bidding: If you’ve enabled automatic bidding, the system may be spending more to achieve your goals, especially in a competitive ad space.
• Expanded Audience: A broad audience could lead to higher competition and more spend.

Solutions:

• Set a Spending Cap: Set a daily or lifetime budget to limit how much you’re willing to spend.
• Switch to Manual Bidding: If automatic bidding is causing you to exceed your budget, consider switching to manual bidding to have more control over your costs.
• Narrow Targeting: Review your targeting and adjust it to focus on a more specific audience to avoid overspending.

5. My Campaign is Not Getting Approved

Possible Causes:

• Ad Content Violations: Your ad may not comply with Tebtalks advertising policies (e.g., inappropriate content, misleading claims, or non-compliant landing pages).
• Incomplete Information: If your ad’s description, images, or URL are incomplete or incorrect, it may fail approval.

Solutions:

• Review Ad Guidelines: Check the Tebtalks Advertising Guidelines to ensure your ad content complies with the platform’s standards.
• Ensure Complete Ad Details: Make sure your ad includes all necessary information, including a valid URL, clear ad description, and proper images.
• Resubmit Your Ad: Once any necessary changes are made, resubmit your ad for approval.

6. My Ad’s Performance Has Dropped Significantly

Possible Causes:

• Ad Fatigue: If the same users see your ad too often, they may stop engaging with it.
• High Competition: If there is increased competition in your target market, it could affect your ad’s visibility and performance.
• Low Quality or Irrelevant Creatives: If your ad’s creative doesn’t resonate with your audience anymore, its performance can decline.

Solutions:

• Change Creative Elements: Update the ad’s visuals, copy, or CTA to re-engage your audience.
• Adjust Audience Targeting: Review your audience targeting and consider refreshing it to reach new or different users.
• Set Frequency Caps: Reduce the frequency with which your ad is shown to the same users to prevent ad fatigue.

7. My Account or Campaign is Suspended

Possible Causes:

• Policy Violations: Violating Tebtalks policies could result in account or campaign suspension.
• Payment Issues: Unpaid balances or failed payment methods may cause your account to be suspended.

Solutions:

• Review Policy Violations: Check your account for any notifications regarding policy violations and resolve any issues.
• Resolve Payment Issues: Ensure your payment method is up-to-date and there are no outstanding balances. Update your payment details if needed.

11.2. Frequently Asked Questions (FAQs)

1. How can I get my ad approved faster?

• To speed up the approval process, make sure your ad complies with Tebtalks’ advertising policies. Submit high-quality creatives, ensure your ad’s content is relevant and accurate, and double-check that all URLs work correctly.

2. Can I pause my campaign without deleting it?

• Yes, you can pause your campaign at any time without deleting it. This option is available in the Campaign Dashboard. Pausing allows you to make adjustments and resume the campaign without starting over.

3. How do I optimize my campaign budget?

• To optimize your budget, monitor your spend and performance metrics regularly. Use A/B testing to identify the most effective ad creatives and targeting strategies. If your ad is performing well, consider increasing your budget to scale the results.

4. Why isn’t my ad appearing on mobile devices?

• If your ad isn’t appearing on mobile, check the ad placement settings to ensure mobile placements are selected. Additionally, confirm that the image or video formats are compatible with mobile viewing.

5. How can I track the success of my campaign?

• Use the Performance Dashboard in Tebtalks Ads Manager to track key metrics such as reach, impressions, click-through rate (CTR), conversions, and cost-per-click (CPC). These metrics will help you assess the success of your campaign.

6. How can I contact support if I need help?

• If you encounter any issues or need further assistance, you can contact Tebtalks Support through the Help Center or by clicking on the Support button within Tebtalks Ads Manager. Our support team is available 24/7 to assist you.

11.3. Contacting Support

If you continue to experience difficulties or need further assistance, you can contact Tebtalks Support. Use the following methods to get in touch:

• Help Center: Access the Help Center from your Ads Manager dashboard for troubleshooting guides and answers to common questions.
• Email Support: Reach out to info@tebtalks.com or tebtalks22@gmail.com  for personalized assistance.
• Live Chat: Use the live chat feature available in the Ads Manager for real-time help from our support team.