Step 1: Open Your Mobile App Store

• If you haven’t already installed the Tebtalks app, you will need to do so.
• For iOS (Apple): Open the App Store.
• For Android: Open the Google Play Store.

Step 2: Search for the Tebtalks App

• In the search bar of the app store, type “Tebtalks” and press Enter.

Step 3: Install the App

• Find the Tebtalks app in the search results and click Install.
• Wait for the app to finish downloading and installing on your device.

Step 4: Open the App

• Once the app is installed, click Open or find the app on your home screen and tap to launch it.

Step 5: Sign In or Register

• If you already have an account, click Log In, enter your credentials, and you'll be taken to your dashboard.
• If you’re new, click Sign Up to create an account using your email or other sign-up options (e.g., Google, Facebook).

Step 6: Explore the App’s Features

• After logging in, you can start using Tebtalks services directly from the mobile app:
  • Chat Support: Contact customer support or chat with agents.
  • Submit Tickets: If you have a query, submit a support ticket through the app.
  • Knowledge Base: Access helpful articles, guides, and tutorials.
  • Manage Account: Edit your profile and account settings.

Step 7: Enable Notifications (Optional)

• To stay updated on important notifications such as ticket responses or updates, enable push notifications in the app settings.

3. Troubleshooting Access Issues

If you encounter any issues while accessing Tebtalks through the website or mobile app, here are a few troubleshooting tips:

Clear Cache and Cookies:

• If you're using a web browser, clear your cache and cookies to resolve any loading issues. Go to your browser settings > Clear browsing data > Select cookies and cache > Clear data.

Check Your Internet Connection:

• Make sure you're connected to the internet. Try opening other websites or apps to verify your connection is working.

App Not Loading:

• If the app is not working correctly, try restarting the app or reinstalling it.
• Ensure your device has the latest version of the app.

Login Issues:

• If you're having trouble logging in, check your username and password.
• Use the "Forgot Password" option if you need to reset your password.